The Joint Admissions and Matriculations Board have called on candidates with biometric issues to report at its headquarters in Abuja to resolve the issues.
JAMB made this call through its spokesperson; Fabian Benjamin added that it is committed to resolving issues faced by candidates willing to write the examination in any of the board’s accredited centres.
The Board explained that it decided to introduce the measures after it discovered that many candidates use the biometric issue as an excuse to cheat.
“Candidates with biometric challenges can only register at JAMB headquarters in Abuja. No other CBT centre is allowed to register such candidates.
“They will also sit for their examination at JAMB headquarters in Abuja. We noticed that some candidate(s) will just go to these centres and say they can’t register, then, they begin to ask for a reschedule or a special day,” he said.
Benjamin also revealed that a new measure is also in place for candidates to lodge their complaint to the board’s headquarters directly.
“For ALL complaints on JAMB processes, candidates can create a support ticket at (support.jamb.gov.ng) with his/her email address registered on the Board’s site. The candidate then provides his/her name, phone number and the nature of issues, select a complain area on a drop down and then summarised the nature of the complaint.
He/she may also attach supporting documents (if available), then send,” he added. He advised candidates to register on time before the available space in their town of choice or group of towns is exhausted.
He urged all prospective candidates not to release their passwords to anyone in the process of registration.
“Candidates are urged not to give their passwords to anybody. As a matter of fact, at the centre, if anyone asks for your password, don’t give it out,” he said.
According to JAMB, this year, sale or registration for all candidates (UTME /DE) including for those outside Nigeria, will run from January 10 to February 21 while, the computer-based test examination will begin on Saturday, March 16 and end on March 23.